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Case Study

Comprehensive IT Solutions For Help Desk, Server Hosting, Virtual Desktops, Disaster Recovery & More

For over 100 years, this nonprofit senior care organization has supported the health and well-being of older New Yorkers through senior residences, rehabilitation services, managed care, home care, and a nationally recognized long-term care community. LincolnIT is proud to support this mission of care, ensuring seamless IT operations that strengthen their ability to deliver exceptional health and well-being services to the community.

The Challenge

Mission-Critical Technology: Downtime disrupts the ability for nurses, medical team, social workers and therapists to provide care for our residents. IT Process: Struggles to sustain 24/7 operations due to messy IT infrastructure and fragmented processes that plagued the limited IT team. Hybrid Workplace: The pandemic disrupted the traditional work environment, necessitating a rapid shift to a hybrid work model. To adapt, the need was to implement flexible solutions that supported both remote and in-office employees efficiently.

The Solution

24/7 Help Desk: Providing consistent support evenduring vacations or sick days, keeping everyoneeducated and informed on newest technologies. Disaster Recovery/Business Continuity: Designedto safeguard from disruptions, ensuring rapidrecovery and minimal impact during emergencies. Virtual Desktops: Support both inpatient andoutpatient settings, enabling staff to perform theirjobs professionally and efficiently from anywhere.
"LincolnIT has been our steadfast partner for the past 9 years. Day in and day out, their unwavering support ensures our operations run smoothly. Whether in our traditional setups or our hybrid environment, we know we can count on them to cover all angles and keep us running at our best." – IT Director, Prominent Law Firm

The Challenge

Cyberattack Strikes: Following a recent cyberattack, the firm faced immediate operational disruptions. Legal Operations At Risk: Downtime in mission critical technology disrupts attorneys, paralegals, and support staff, hindering their ability to manage cases, meet court deadlines, and securely access client data. Need For Process Improvement: The lack of established IT processes has led to inconsistent incident responses and slow recovery times, leaving the firm vulnerable during critical situations.

The Solution

Rapid Response + IT Support: LincolnIT stepped in to be the dedicated incident response team to quickly assess and mitigate the impact of the attack, ensuring swift recovery and protection. Business Continuity Planning: A comprehensiveplan was put in place that includes regular backups, disaster recovery protocols, and future planning. Streamlined IT Processes: Established standardized IT processes, including training staff on protocols and ensuring compliance with best practices.

Bringing Value + Understanding Your IT Needs

Funding Flexibility:
Grants fluctuate, but your IT costsshouldn’t. A flat rate model keepsbudgeting predictable and removes the risk of hidden fees.
Grant Eligibility:
Demonstrate that your IT meets key security and compliance standards for grants that now require cybersecurity policies.
Mission Continuity:
No Guesswork & Scale As You Grow:
Support, licensing, updates, and backups all in one transparent package. Add or reduce users anytime, no surprise invoices.