ITcare Services

ITcare Services

Lincoln Computer Services ITcare Support is available in Remote, Managed and Total packages. They provide varying levels of service for help desk, problem remediation, desktop support and monitoring, depending on a client's needs and budget.

Whether you’re a small company looking to expand, or a large enterprise seeking greater control over  IT expenditures, Lincoln can meet your needs.


Silver – Remote Support

  • Help Desk Services for Level 1, 2 & 3 remediation
  • Level 1, 2 & 3 IT support on desktops, servers, infrastructure, operating systems and applications

Gold – Managed Support

  • Help Desk Services for Level 1, 2 & 3 remediation and device monitoring
  • Level 1, 2 & 3 IT support on desktops, servers, infrastructure, operating systems and applications
  • Remote 24/7 device monitoring with after-hours email notification
  • Remote 9/6 “eyes on the glass” NOC staff support on device failures

Platinum – Total Support

  • Help Desk Services for Level 1, 2 & 3 remediation and device monitoring
  • Level 1, 2 &3 IT support on desktops, servers, infrastructure, operating systems and applications
  • Remote 24/7 device monitoring with after-hours email notification
  • Remote 24/7 “eyes on the glass” NOC staff support on device failures

If you’re looking for flexibility when it comes to your budget, technology solutions, network infrastructure, or IT project management, our service plans will match your company’s needs. PLEASE CONTACT LINCOLN COMPUTER SERVICES to learn more.