Today’s complex IT environments require organizations to focus on best practice processes that facilitate adaptation to change. With expansion on the horizon, Lincoln Computer Services has solidified its managed services strategy by attaining an ITIL certification. Lincoln has implemented a service desk process backed by ITIL methodology, thus ensuring efficiency in service delivery and extending value to its customers.
In addition, the ITIL certification provisions Lincoln with a competitive advantage by ensuring that Lincoln is prepared for the vigorous stages of the service lifecycle, including: service strategy, service design, service transition, service operation and continual service improvement.
ITIL was established to assist companies with IT Service Management through a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services (www.itil-officialsite.com/). The certification equips organizations with guidance on how to use IT as a tool to facilitate business change, transformation and growth.
ITIL aims to ensure that employees have the relevant knowledge, skills and techniques, as well as common language and are fully invested in the process. By underpinning the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance, the adoption of an ITIL certification provides Lincoln with an array of benefits, including (www.itil-officialsite.com/):
• improved IT services
• reduced costs
• improved customer satisfaction through a more professional approach to service delivery
• improved productivity
• improved use of skills and experience
• improved delivery of third party service.