Support Services

Managed Care

Managed Care includes Remote Care and also incorporates day to day management of your IT environment. This will allow you to utilize your high level IT staff for technology initiatives that improve the alignment of your technology with your business initiatives and priorities.

Lincoln Computer Services will be responsible for remote resolution of basic IT issues that occur at any of your contracted locations. The day to day administration features that are incorporated with Managed Care include:

• Maintain current and necessary updates of the server’s operating system, as recommended by Microsoft, when available and deemed critical.


• Critical operation maintenance performed on a system, at least once a month or when necessary, such as:
  • Disk defragmentation
  • Removal of temporary files


• Provide server administrative functions such as:
  • Adding, modifying and removing users accounts when requested by Client
  • Adding, modifying and creating new directory structures with proper access rights, etc, when requested by the Client


• Provide critical updates including:
  • Current and necessary updates and upgrades of Antivirus software for server and or workstations, when available
  • Current and necessary updates and upgrades of the Backup software when available
  • Current and necessary software updates on workstations


• Provide network administrative functions such as:
  • IOS or other system updates (If device vendor agreement supports updates.)
  • Firewall rule modifications (Does not include new security access rules)
  • Basic routing modifications (Does not include network redesigns or route additions.)
  • Switch VLAN modifications


• Anti-Virus remediation to include virus removal. This does not include repair of operating system due to anti-virus.


• Provide initial technology snapshot assessment and provide customer with site specific documentation on equipment and software installed and any hardware/software updates required


• Coordinate with internet service providers to assure connectivity


• Provide and maintain license renewals for critical systems / software